Refund policy

• Before the work starts. Cancel after paying and before the agent has started, and you get everything back.
• When we can’t meet the Brief. If the delivery still doesn’t match the Brief after the 2 included revisions, you get everything back.
• When we stop. If we decline or stop a task after you have paid, we refund what was paid for work not yet delivered.
• When you stop a recurring task. The runs that haven’t started yet are refunded at the price you paid for each. The discount for many runs counts only as far as the runs done reach it: they are charged at the price for that many runs, and the difference comes off the refund.

If something in the delivery doesn’t match the Brief, say so in the task’s chat and we fix it. That is what the 2 included revisions are for, and most problems end there.

• A change of taste outside the Brief (a new colour scheme, a different story, more slides). That is a new quote, which you see before paying anything.
• Changing the Brief after you paid.
• Work you have accepted, or that was accepted 7 days after delivery.

Write in the task’s chat, or email raghav@centralign.ai with your task reference (it starts with CX-). Our team replies within 2 working days.

Refunds go back to how you paid (UPI, card or bank), through Cashfree Payments, within 5–7 working days of our approval. We never refund as credit or to a wallet: you pay per task, and money goes back where it came from. Prices include GST, so the refund includes it too, and we issue a GST credit note.

Tell us. Someone from our team reviews the task, the Brief and the delivery, and replies with a decision and the reason. If you are still unhappy, see Contact for our grievance officer.